Customer Service
- Shipping & Delivery
- We use CanadaPost to ship merchandise. Orders are usually shipped within 24 hours of receiving. During the Holiday Seasons our shipping may be delayed up to 36 hours.
- Privacy & Security
- Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we have it as a link on all of our website pages.
This notice applies to all information collected or submitted on the ewis.ca website. On some pages, you can order products and make research requests. The types of personal information collected at these pages are:- Name
- Address
- Email Address
- Phone Number
- Credit/Debit Card Information
- We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
- We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
- Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
- To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
- Returns & Replacements
- We use CanadaPost to ship merchandise. Orders are usually shipped within 24 hours of receiving. During the Holiday Seasons our shipping may be delayed up to 36 hours.
